Refund policy

14-Day Return Policy

Pursuant to the Consumer Code, you have the right to withdraw from the purchase contract, without providing any justification, within 14 days from the day on which you or a third party other than the carrier acquires physical possession of the item.

To be eligible for a return, the item must be in the same condition in which you received it. You may handle the product to determine its nature, characteristics, and functioning (e.g., try it on to check the size); however, you will be held responsible for any diminished value of the item resulting from handling other than that necessary to determine its characteristics. The item should preferably have all its original tags and purchase documentation.

How to initiate a return

You can initiate the return process in the following ways:

Independently: by accessing your user page on our website with the email address used to place the order, selecting the order in the "Orders" section, and following the guided return procedure.

By email: write to us at info@4amseason.it with your order number and the item you wish to return.

Shipping and Return Costs

Returns must be sent to: Piazzale Cavedalis 6, 33100, Udine, Italy.

You are responsible for the direct cost of returning the goods (return shipping). If you choose to use a prepaid return label provided by us, the corresponding amount will be deducted from your final refund. If you arrange the return yourself, please send us the tracking number or courier receipt to info@4amseason.it.

Items sent without a prior return request will not be accepted.

Damage, Defects, or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, not as described, or if you received the wrong product, please contact us immediately at info@4amseason.it.

In these cases, you are entitled to a free repair or replacement of the item, or to terminate the contract with a full refund of the amount paid, including the original shipping costs. We will cover all return shipping costs, and we will provide you with a prepaid return label.

Exceptions / Non-returnable Items

The right of withdrawal is excluded for certain types of items, including: perishable goods (e.g., food, flowers), custom-packaged or clearly personalized products, and sealed products that are not suitable for return for hygiene or health protection reasons if opened after delivery (e.g., beauty products). Returns of hazardous materials, flammable liquids, or gases are also not accepted.

(Note: Items purchased on promotion or with discount codes enjoy the standard 14-day right of withdrawal, just like full-price items.)

Exchanges

The quickest way to ensure you receive what you want is to return the item received and, once the return is accepted, make a new purchase separately.

Refunds

Once we receive and inspect your return, we will notify you of approval of your refund. If approved, we will refund all payments made to us, including the original delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery method offered by us).

Refunds will be made without undue delay and in any event no later than 14 days from the day we receive the returned items or, if earlier, from the day you provide us with proof of having shipped the items (e.g., a courier receipt or tracking number). We will process the refund using the same means of payment you used for the initial transaction.

It may take additional time for your bank or credit institution to process and post the refund. If more than 15 business days have passed since approval without receiving the funds, please contact us at info@4amseason.it.